Overview
- Our returns policy is 14 days. If your order was processed more than 14 days ago, unfortunately we can’t offer you a refund or exchange
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging
- To complete your return, we require a receipt or proof of purchase
- To start the returns process please contact us with your original order reference number
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Shipping
- To return your product after contacting us, you should mail your product to 73 Queen Anne Road, West Mersea, CO5 8BA. UK.
- You will be responsible for paying for your own shipping costs for returning your item. Original order shipping costs are non-refundable
- You should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item
